Refund policy

Last Updated: August 5, 2026

At Lashdeal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward, transparent return and refund process.

1. Return Window

• You have 30 days from the date your item was delivered to request a return. Requests submitted after 30 days of delivery will unfortunately not be accepted.

2. Item Condition for Return

To be eligible for a successful return, your item must meet the following strict conditions:

• The item must be unused, unwashed, undamaged, and in its original condition.

• It must be returned in its original packaging with all tags, labels, seals, and accessories included.

• No Direct Exchanges: We do not offer direct product exchanges. If you need a different item, size, or variant, please return your original purchase for a full refund and place a new order on our website.

3. Return Shipping Cost & Restocking Fees

We ensure full pricing transparency with zero hidden charges for returns:

• Return Shipping Fee: $0 CAD (Free Returns). We will provide you with a pre-paid return shipping label once your return request is approved.

• Restocking Fee: No Restocking Fee ($0 CAD). We do not deduct any restocking or processing fees from your refund.

4. How to Start a Return (Return Process)

Please follow these simple steps to complete your return:

1. Contact Us: Send an email with your order number to support@lashdeal.com detailing your return request.

2. Receive Pre-Paid Label: Once your return is approved, we will email you a free pre-paid shipping label along with packing instructions.

3. Pack & Ship: Securely pack the item in its original box, attach the pre-paid label to the outside, and drop it off at the designated carrier location (Canada Post/FedEx/UPS).

4. Return Address: All authorized returns must be shipped directly to our official address:

   Lashdeal

   1168 Albion Rd, Etobicoke ON M9V 1A8, Canada

5. Refund Processing Time & Payment Method

• Inspection: Once your returned item is received and inspected by our warehouse team, we will send you an email notification confirming its receipt and whether your refund has been approved.

• Processing Time: Approved refunds are processed within 5  business days.

• Payment Method: The refund will automatically be credited back to your original payment method (CAD currency). Please note that your issuing bank or card provider may take extra time to reflect the funds on your statement.

6. Missing or Damaged Items

• Damaged or Defective Goods: If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. We will issue an immediate free replacement or full refund.

• Lost Packages: If your tracking status indicates "Delivered" but you have not received your package, please check around your residence first. If the package is still missing, notify us at support@lashdeal.com or call +1 416-317-6193 within 7 days so we can initiate a carrier claim and issue a replacement or refund.

7. Customer Support & Contact Information

If you have any questions regarding our return process or refund status, please reach out to our team:

• Store Name: Lashdeal

• Physical Address: 1168 Albion Rd, Etobicoke ON M9V 1A8, Canada

• Phone Number: +1 416-317-6193

• Email Support: support@lashdeal.com

• Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time - ET)