Shipping policy

Last Updated: August 5, 2026

At Lashdeal, we are committed to providing clear, fast, and reliable delivery services to our customers across Canada. Below is the complete overview of our shipping process, handling times, and delivery terms.

1. Delivery Coverage & Currency

• Shipping Zone: We ship exclusively to physical addresses within Canada. We do not offer international shipping outside Canada at this time.

• Currency: All prices, delivery charges, and transactions are processed strictly in Canadian Dollars ($ CAD).

2. Shipping Rates & Delivery Cost

• Free Canada Standard Shipping: We offer 100% Free Standard Shipping on all orders across Canada. There are no minimum spending thresholds, membership requirements, or unexpected delivery fees added at checkout.

3. Order Processing & Delivery Timelines

Our warehouse processes orders from Monday through Friday (excluding official Canadian statutory/bank holidays).

• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time - ET)

• Order Cut-Off Time: 5:00 PM (Eastern Standard Time - EST)

  (Orders placed after 5:00 PM EST will begin processing on the next business day.)

• Handling / Processing Time: 1 to 2 Business Days (Monday – Friday)

• Transit / Shipping Time: 3 to 5 Business Days (Monday – Friday)

• Total Estimated Delivery Time: 4 to 7 Business Days (Monday – Friday)

Note: Order processing and deliveries do not operate on weekends or official Canadian statutory holidays.

4. Courier Partners

To ensure safe and tracked delivery, we partner with trusted domestic courier networks:

• Canada Post

• FedEx Canada

• UPS Canada

5. Tracking Your Order

• Dispatch Confirmation: Once your package has been handed over to the courier, an automated Shipping Confirmation Email containing your tracking number will be sent to your registered email address.

• Live Updates: You can use the tracking reference on the courier's official portal to monitor your delivery progress in real time. Please allow 24 to 48 hours for initial tracking updates to reflect on the carrier's system.

6. Address Restrictions (P.O. Boxes & Military Addresses)

• Physical Addresses Preferred: We recommend providing a valid physical street address for all deliveries to ensure signature verification and smooth carrier handling.

7. Order Cancellations & Address Amendments

• Before Dispatch: If you need to update your delivery address or cancel an order, please contact our support team at support@lashdeal.com within 12 hours of placing your order.

• After Dispatch: Once an order has been handed over to the courier, we cannot modify the shipping address or intercept the package. In this case, you must receive the delivery and follow our Return Policy.

8. Sales Tax Transparency

• Applicable Taxes: All applicable Canadian sales taxes (GST/PST/HST) are calculated transparently and included according to provincial tax requirements. The final price shown at checkout is complete—no unexpected hidden fees will be added.

9. Peak Seasons & Delays

During high-volume shopping periods (such as Black Friday, Cyber Monday, or holiday seasons), couriers may experience minor transit delays. While we guarantee dispatch within our 1–2 business day handling window, please allow an extra 1–2 business days for courier delivery during peak times.

10. Customer Support & Contact Information

If you have any questions regarding your delivery or tracking status, please contact us:

• Store Name: Lashdeal

• Physical Address: 1168 Albion Rd, Etobicoke ON M9V 1A8, Canada

• Phone Number: +1 416-317-6193

• Email Support: support@lashdeal.com

• Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (Eastern Time - ET)