1. What product categories do you offer at Lashdeal?

We specialize in four main categories: Home Appliances, Home Decor, Baby & Kids essentials, and Toys & Hobbies. All our items are selected for quality, functionality, and value.

2. How much does shipping cost within Canada?

We offer 100% Free Standard Shipping on all orders across Canada. There are no minimum order values, membership fees, or unexpected delivery charges added at checkout.

3. How long will it take to receive my order?

• Handling / Processing Time: 1 to 2 business days (Monday – Friday).

• Transit / Shipping Time: 3 to 5 business days (Monday – Friday).

• Total Estimated Delivery Time: 4 to 7 business days across Canada.

4. How can I track my order?

Once your package is packed and dispatched, we will send an automated Shipping Confirmation Email containing your tracking number and carrier link (Canada Post, FedEx, or UPS). Please allow 24 to 48 hours for initial tracking updates to reflect on the system.

5. What is your return policy?

We offer a hassle-free 30-day return policy. You have 30 days from the date of delivery to request a return. Returned items must be unused, unwashed, in original condition, and in their original packaging.

6. Do I have to pay for return shipping or restocking fees?

No. We offer Free Returns ($0 CAD) and charge No Restocking Fees ($0 CAD). Once your return request is approved, we will provide a pre-paid return shipping label via email.

7. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and digital wallets (Apple Pay, Google Pay, Shop Pay). All prices are processed securely in Canadian Dollars ($ CAD).

8. Are my payment details safe on your website?

Yes, absolutely. Our checkout system uses 256-bit SSL encryption and strictly adheres to PCI DSS compliance standards. We never store or retain your full credit card details on our servers.

9. Can I modify or cancel my order after placing it?

If you need to change your delivery address or cancel an order, please email us at support@lashdeal.com within 12 hours of placing your purchase. Once an order has been dispatched to the carrier, it cannot be canceled, and you will need to follow our standard return procedure.

10. How can I contact customer support?

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (Eastern Time):

• Email: support@lashdeal.com

• Phone: +1 416-317-6193

• Address: 1168 Albion Rd, Etobicoke ON M9V 1A8, Canada